Terms and Conditions

These terms and conditions apply to all projects performed by Eads Quality Top Shop (hereafter referred to as “EQTS”). The customer agrees to the following:

The customer is responsible for providing a safe and accessible work area for EQTS installers and templaters. All countertop surface areas must be cleared before templating, and all cabinets must be emptied before installation or demolition begins. Any required electrical or plumbing services for preparing the area are also the responsibility of the customer. If the work area is not properly prepared or accessible, and a 24-hour notice of the issue was not provided, a rescheduling fee of $200 will be applied. EQTS is not liable for delays caused by the customer’s failure to meet these requirements.

All cabinets must be fully installed, properly secured, and level (within a tolerance of 1/8″ over 10 feet) prior to countertop installation. EQTS does not level or adjust cabinets. Any delays caused by improperly installed cabinets may result in additional charges.

All sinks, cooktops, stoves, hoods, dishwashers, microwaves, faucets, and other fixtures must be on-site by the template date. For full backsplash orders, the hood and microwave must be installed before the template creation. Farm sinks must be installed prior to the installation appointment.
a. EQTS will take paper templates of new sinks to the fabrication facility.
b. A $200 service fee applies if a second site visit is required due to unfulfilled requirements.
c. EQTS is not responsible for delays if these items are not on-site by the agreed date.
d. EQTS is not responsible for improper fit or damage to fixtures unless they are present during templating.

The installation process may require the use of strong chemicals, which can cause odors. Proper ventilation of the work area is required during and after installation to minimize any potential discomfort. EQTS is not responsible for any health or odor-related issues resulting from inadequate ventilation.

Seam placement is determined by slab size, access, and material strength to ensure safe delivery, installation, and serviceability. Seam placement is subject to change due to site conditions, and any changes will be communicated to the customer. Seam visibility may vary based on the material chosen, and EQTS will take reasonable steps to minimize seam visibility where possible.

Overhang supports (e.g., corbels) must be provided and installed by the customer unless otherwise included in the quoted price. Supports are required for any overhang exceeding 10 inches.

Customer must be present on the installation date and sign the Final Inspection form once the job is complete. This form signifies the customer’s approval of the completed work. Any issues must be noted at the time of signing.

a. A payment of 50% of the total cost is required before this agreement becomes binding and any fabrication begins.
b. The remaining balance is due upon substantial completion of the job and must be paid in full once the installation is complete and the customer has signed the Final Inspection.
c. In the event of a canceled check due to insufficient funds or stop payment, there will be a charge of 3% of the total job or a minimum of $100.
d. Late payments will incur a service charge of 1.5% per month (18% annually). EQTS reserves the right to place a lien on the property for any unpaid balances.
e. Payment methods accepted include cash, check, and major credit cards. Please note that credit card payments may incur a processing fee of 3.5%.

Customer understands that both engineered and natural stone may vary slightly in color and shade from production to production. These variations, including black specs in engineered stone due to quartz crystals and sand, are inherent properties and not defects, and do not affect product quality or warranty claims. Customer acknowledges that samples provided are for general reference and may not exactly match the final product. Special order materials are custom and non-cancelable, non-returnable. This contract covers only the provision of finished stone fabrication; remnants or cut-out pieces will not be saved or provided to the customer.

Plumbing services are not included but can be arranged by EQTS for an additional cost. EQTS is not responsible for plumbing services unless specifically included in the quote. EQTS is not responsible for leaks or other plumbing issues that arise post-installation if plumbing services were not handled by EQTS.

Wall finishing, such as drywall, painting, or wallpapering, should be completed after countertop installation. Minor touch-ups may be required following installation. EQTS is not responsible for minor damage to walls, including scratches, dents, or chips, that may occur during installation due to the nature of stone materials. EQTS is not responsible for repainting or patching walls unless specifically included in the quote.

In the event EQTS must employ a collection agency or attorney to collect unpaid balances, the customer agrees to pay all legal costs and fees associated with the collection.

EQTS provides a limited warranty for workmanship for a period of two years from the date of installation. This warranty does not cover natural wear and tear, misuse, or damages caused by improper care or maintenance. Customers are advised to follow all care and maintenance recommendations provided to preserve the product’s warranty. For natural stone, sealing is required to maintain the product’s integrity. EQTS is not responsible for any incidental or consequential damages beyond the scope of the warranty.

EQTS is not liable for delays or damages caused by unforeseen circumstances beyond our control, including but not limited to natural disasters, strikes, or governmental actions.

In the event of a dispute, the customer agrees to resolve the matter through mediation or arbitration before pursuing legal action. Both parties agree to attempt mediation in good faith to resolve any issues that may arise during the course of the project. Any mediation, arbitration, or legal proceedings must take place in Mohave County, Arizona. The prevailing party in any dispute will be entitled to recover costs, including attorney’s fees and mediation or arbitration fees.